Joy in a wooden form - free shipping from 40 euros!

FAQ

FAQ

Here you will find the frequently asked questions. If you have further questions, please contact our customer support.

Product questions in general

Can the models also be assembled by children?

Yes! Our kits are suitable for all children from the age of 6 years. There are kits that are a bit more complex and where the children need help. The respective age information can always be found on the label or in the product details.

Do I need a knife to remove the components from the boards?

All of our kits are push-and-push together only. No knives or tools are required to remove it.

Any tips for assembly?

All of our kits can simply be pressed out of the template and put together according to the instructions
. If some parts are difficult to put together, just use a bit of wax from a candle. This makes it easier to put together and does not damage the wood or the toy.

What should I do if it is difficult to insert an axle or groove?

Try applying some wax from a candle to the affected area. This way the parts can slide into each other better.

Can I paint or stain the models?

Yes of course.
Our kits are natural and untreated. You can customize them as you like.

Do I need tools to assemble Woodykits?

Basically, you do not need any tools for assembly. Some kits require glue, but this is included with the order.

instructions

Where can I find the instructions for the wooden toy?

Each product and
each kit has its own instructions. These are enclosed with the order in paper form. If you cannot find the instructions or have lost them, ask customer service and we will email you the instructions as soon as possible.

I can't find the assembly instructions anymore?

If you cannot find the instructions or have lost them, contact customer service and we will email you the instructions as soon as possible.

spare Parts

A part broke when pushing it out/putting it together, what can I do?

We offer a free replacement parts service if parts break off during assembly. To do this, fill out the form on the Spare parts service page. We will send you new parts as soon as possible.

A part is damaged, can I get a new product?

We offer a free replacement parts service if parts break off during assembly. To do this, fill out the form on the Spare parts service page. We will send you new parts as soon as possible.

Are there spare and replacement parts for mechanical woody kits?

We offer a free replacement parts service if parts break off during assembly. To do this, fill out the form on the Spare parts service page. We will send you new parts as soon as possible. Rubber rings, strings, etc.
will not be replaced.

Order

How do I order from Woodykit?

We only accept orders through our web shop. If you have any problems ordering
contact Customer Support and we will get in touch with you immediately
and provide you help.

How do I redeem a promotional code or gift card?

Promotional codes and gift cards can be added at checkout. Before you pay, enter the code in the "Gift Cards" a.

How do I change or cancel my order?

Please contact Customer Support and we will be happy to help.

Shipping and delivery

How long is the delivery time?

The delivery time in Austria is 2-3 working days. In Germany it is 2-4 working days. If you ordered your package elsewhere in the EU, you will receive your package after 2-5 working days.

Which countries do you ship to?

We ship the WoodyKit wooden kits throughout the EU!

How much are the shipping costs?

Austria: from € 40 value of goods, shipping is free! Up to €40, a shipping fee of €5.50 will be charged.

Germany: from €40 value of goods, shipping is free! Up to € 40, a shipping fee of € 6.50 will be charged.

Rest of the EU: from € 50, shipping is free! Up to €50, a shipping fee of €7.90 will be charged.

Why was there no invoice with my delivery?

Invoices are sent automatically by email. We want to protect the environment and save paper. You can also download and print out your invoice from your customer account.

Why is part of my order missing?

Please contact Customer Support and we will take care of your
question as soon as possible.

My package is damaged what can I do?

Please contact Customer Support and we will take care of your
question as soon as possible.

customer account

How can I register for a customer account?

Once you place your first order, you can create a customer account. After that, you can easily
log into your account and see all order transactions,
delivery status and invoices.

What advantages do I have if I create a customer account?

You can see all order processes, delivery status and invoices at a glance. If you sign up for the newsletter, you will be the first to get access to promotional codes and information about offers. You will also be regularly informed about important news about toys, children, education, etc.

Can't log into my customer account?

Please contact Customer Support and we will take care of your request as soon as possible.